Cancellation & Refund Policy

1. Doctor Consultation Cancellations & Rescheduling

We understand that unexpected circumstances arise. We provide a flexible and transparent cancellation policy for pre-booked consultations:

• Cancellation > 2 Hours Before Slot: If you cancel your consultation at least 2 hours before the scheduled time slot, you are eligible for a 100% full refund, or you may choose to reschedule to any mutually available slot without penalty.
• Cancellation < 2 Hours Before Slot / No-Show: In case of late cancellation (less than 2 hours prior) or no-show without prior notice, a nominal administrative fee of 20% may be deducted, or the session may be rescheduled upon doctor availability.
• Doctor Unavailability: If our doctor is called for emergency medical duty or unavailable due to unforeseen clinic circumstances, you will be offered an immediate 100% refund or priority rescheduling at your preferred slot.

2. Medicinal Formulations & Product Returns

Due to strict medical hygiene, Ayurvedic safety standards, and pharmaceutical guidelines:

• Damaged / Incorrect Item in Transit: If your medicine package is damaged, tampered with, or contains an incorrect item upon delivery, notify us within 48 hours of receipt with a photo/video. We will arrange a free replacement or a 100% refund.
• Unopened Formulations: Unopened, sealed herbal preparations in their original outer packaging can be returned within 7 days of delivery. Return courier charges will be borne by the customer unless the return is due to a clinic dispatch error.
• Non-Returnable Items: Customized classical decoctions (Kashayams), opened oils, or personalized churnas prepared specifically for individual patient Dosha constitutions cannot be returned once unsealed.

3. Refund Processing Timeline

Once a refund is approved by our administration:

• Refunds are credited directly back to the original payment source (UPI account, Net Banking, Credit/Debit Card) via Razorpay.
• Standard processing turnaround time is typically 5 to 7 business days, depending on your issuing bank's settlement cycle.

4. How to Request a Cancellation or Refund

To initiate a cancellation or refund request, please provide your appointment reference ID or order ID to our clinic desk: